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How to find crash logs in web browsers​

OsmAnd does not collect or store any personal user data

Crash logs are generated by your web browser and contain only technical information about the issue, such as system errors and browser activity at the time of the crash. These logs do not include personal information or tracking data.
If you choose to share crash logs with support, they are used only for diagnosing and fixing technical problems.

To effectively troubleshoot issues with OsmAnd's web services, it's essential to collect crash logs from your web browser. When reporting issues with OsmAnd's web services, providing a screenshot and crash log can help diagnose and resolve the problem efficiently. Below are instructions for accessing crash logs in different web browsers.

Google Chrome:

  1. Open Chrome and reproduce the issue.
  2. Press Command + Option + J (Mac) or Control + Shift + J (Windows, Linux, ChromeOS) to open the JavaScript Console.
  3. Look for error messages marked in red, which may indicate the cause of the issue.
  4. Right-click anywhere in the console, select Save as…, and save the log file.
  5. Attach the saved file or copy and paste the error messages when reporting the issue.

Mozilla Firefox:

  1. Open Firefox and navigate to the affected page.
  2. Click Tools → Browser Tools → Web Developer Tools → Console, or press Ctrl + Shift + I (Windows/Linux) or Cmd + Opt + I (macOS) to open the Developer Console.
  3. Locate any error messages or warnings related to the issue.
  4. To export logs, right-click inside the console, select Export Console Output, and save the file.
  5. Share the saved log file along with a description of the issue.

Microsoft Edge:

  1. Open Edge and try to reproduce the error.
  2. Press F12 or Ctrl + Shift + I to open Developer Tools.
  3. Click on the Console tab to view any errors or warnings.
  4. If needed, right-click inside the console, choose Save as…, and save the error log for submission.

Troubleshooting tips:

  • If the site crashes completely, try refreshing the page and rechecking the logs.
  • Ensure you are using the latest version of your browser, as outdated versions may cause unexpected issues.
  • Disable any browser extensions that might interfere with the site’s functionality and test again.
  • If the issue persists, restart your browser or try using a different one.